Support

Description

Adding Get Satisfaction to your Facebook Fan Page creates a Support app at the top of your page. In this application, your customers and fans can then ask questions, share ideas, report problems, and give praise.

Editor's Review

The Get Satisfaction Facebook app adds the power of Get Satisfation's social CRM + customer support platform to your Facebook Page. With this tool, users can post their questions, feedback, ideas and praise in a "Support" app on your Facebook Page. Since your customers on Facebook are more likely to be social and share their feedback and ideas, this application is a great use of Get Satisfaction's tools.

The Get Satisfaction app is scalable; if a user posts a new question, it will first check to see if that question already exists before creating a new topic, saving your support team time. Get Satisfaction stores all conversations on their servers, ensuring that your content is permanently available. This app also comes with analytics and the ability to add your own banner graphic.

The paid versions of Get Satisfaction come with many additional features which can be seen on their pricing page.